# Holiday Returns, Shipping & Gift Guide

> HOLIDAY RETURNS  EXCHANGES     Holiday Return Policy    All Holiday Gift purchases from October 14th to December 9th 2021 that fall outside our regular 30

Source: https://help.roots.com/en_us/holiday-returns-shipping-gift-guide-HJOqHEun5

Last updated: 2026-10-29T15:46:46.217Z

## Returns & Exchanges

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### Holiday Return & Exchange Policy

Gift purchases made between **Sunday, October 25, 2026, and Thursday, December 24, 2026**, that fall outside our standard 30-day return window may be returned or exchanged through **Sunday, January 24, 2027**, with the original receipt and original method of payment.

Items returned with a gift receipt may be exchanged or returned for **store credit only**.

**Please note:** Purchases made after December 24, 2026, will follow our standard 30-day return policy and require an original or gift receipt.

[View Our Full Return Policy](https://help.roots.com/en_ca/exchange-and-return-policy-BkO_HVEHq)

### Easy Returns by Mail

Changed your mind? No problem! Simply mail the unworn item back to us — it's that easy. [Click here for full return instructions](https://help.roots.com/en_ca/exchange-and-return-policy-BkO_HVEHq).

##   
  
Shipping Rates

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*   **Canada:** Free shipping on orders over $70! [View all Canadian shipping rates](https://help.roots.com/en_ca/shipping-handling-S1XsY9rr9).
*   **US Orders:** Free shipping on orders over $70, duty paid. [View US shipping rates](https://help.roots.com/en_ca/shipping-handling-S1XsY9rr9).
*   **International Orders:** A duty & tax calculator is available for select countries at checkout — you'll see the full cost before you confirm. [View international shipping rates](https://help.roots.com/en_ca/shipping-handling-S1XsY9rr9).

##   
Track Your Order

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Eagerly watching for your delivery? We get it! [Track your order here](https://www.roots.com/ca/en/login) once you've received your shipment confirmation email. Just have your **order number** and **email address** ready.

**Good to know:** Your order may arrive in multiple packages with different carriers — so don't be surprised if things show up separately!  
  

## Shopping With Roots This Holiday Season

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Here are a few tips to make your holiday shopping as smooth as possible:

*   **In-store pickup** may not be available during busy periods. If it's unavailable, you can ship directly to your home or to a Roots store.
*   Shipping to a store? Make sure you're using the correct store address from our store locator.

[Find Your Nearest Roots Store](https://www.roots.com/ca/en/store-locator)  
  

## Gift Options

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Making someone's holiday extra special? We've got just the tools to help!

### Include a Gift Receipt

On the Shopping Bag page, check the **“Include Gift Receipt”** box — a gift receipt for your entire order will be tucked into the package.

**Please note:** When a gift receipt is used for a return, the refund will be issued as store credit.

![](https://cdn.kustomerhostedcontent.com/media/61e86ec15c6fd65115c328c9/e549a3fc8b1e8ca88922e222654af26b.png)  

### Add a Personal Gift Message

Want to make it even more personal? Add a custom message at **no extra charge** — we'll print it on a gift receipt and include it in the package.

You can also **download or print** your gift receipt directly from the final checkout page.  
  
![](https://cdn.kustomerhostedcontent.com/media/61e86ec15c6fd65115c328c9/38a13c15d3d00b23e8f6d756a7bbbf77.png)  

## Gift Cards

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The gift that never misses! Send an **eCard** directly to your recipient's email inbox or by text — perfect for last-minute gifting.

[Shop Gift Cards](https://www.roots.com/ca/en/giftcardbalance.html)

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Find a Store

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Looking for a Roots location near you? We'd love to see you in person!

[Find a Store](https://www.roots.com/ca/en/store-locator)