# default

> default knowledge base – help articles and documentation.

## EXCHANGES & RETURNS

- [Exchange and Return Policy | Roots](https://help.roots.com/en_ca/exchange-and-return-policy-BkO_HVEHq.md): Our Policy    Roots will gladly exchange or refund qualified items purchased up to 30 days after the purchase date with an original receipt Items must be in

## SHIPPING

- [Shipping and Handling | Roots](https://help.roots.com/en_ca/shipping-and-handling-S1XsY9rr9.md): SHIPPING AND HANDLING        CANADA     Rootscom Canada ships to addresses within Canada   To place an International order please visit  rootscomu
- [International Orders | Roots](https://help.roots.com/en_ca/intern-HJd5OoHB9.md): INTERNATIONAL ORDERS           WHERE WE SHIP     Rootscom Canada ships to over 73 countries worldwide To see the full list of countries where we ship

## TRACK YOUR ORDER

- [Tracking Your Order | Roots](https://help.roots.com/en_ca/tracking-your-order-HJaQgP4rq.md): Order Status    If you would like to check the current status of your order you may visit our  Order Tracker  and use the order number found in your confirm
- [Sales Tax & Pricing Policy | Roots](https://help.roots.com/en_ca/sales-tax-and-pricing-policy-B1n2qpSB5.md): Currently, Roots collects applicable sales tax (GST and PST or HST) where applicable.  If you have a tax-exempt status, please contact our customer support c...

## PAYMENT

- [Payment Options | Roots](https://help.roots.com/en_ca/payment-options-ByuZk5HS5.md): METHODS OF PAYMENT
US and International customers: 
We are currently processing ALL payments through Paypal. 
- [Sales Tax & Pricing Policy | Roots](https://help.roots.com/en_ca/sales-tax-and-pricing-policy-B1n2qpSB5.md): Currently, Roots collects applicable sales tax (GST and PST or HST) where applicable.  If you have a tax-exempt status, please contact our customer support c...

## PRIVACY AND RULES

- [Privacy Policy](https://help.roots.com/en_ca/privacy-policy-HJC8DQO35.md): PRIVACY POLICIES  LEGAL TERMS OFUSE    CA Privacy Policy         UPDATED OCTOBER22018     Roots takes our relationship with all ou
- [Terms of Use](https://help.roots.com/en_ca/terms-of-use-SJP5M44DR.md): Terms Of Use    UPDATED JANUARY 2 2019    PLEASE READ THE FOLLOWING CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS THESE TERMS CONTAIN AN AGREEMENT TO ARBITRATE T
- [Contests and Promotions](https://help.roots.com/en_ca/contests-and-promotions-ry0tzOO2c.md): RULES  REGULATIONS     CURRENT CONTESTS AND CAMPAIGNS         Roots x Beach House Muskoka Contest      1 SPONSORS  The Roots x Beach House Muskoka G

## ADDITIONAL HELP

- [Contact Us | Roots](https://help.roots.com/en_ca/contact-us-rJb8ZFybi.md): Need help      ONLINE PURCHASES ROOTSCOM     There are many convenient ways to contact us Monday ndash Friday 9 am to 9 pm EST         Phone
- [Gift Services | Roots](https://help.roots.com/en_ca/gift-services-HJOqHEun5.md): HOLIDAY RETURNS  EXCHANGES     Holiday Return Policy    All Holiday Gift purchases from October 14th to December 9th 2021 that fall outside our regular 30
- [Frequently Asked Questions - FAQs | Roots](https://help.roots.com/en_ca/faqs-ryMeaXu2q.md): FREQUENTLY ASKED QUESTIONS FAQS        ROOTSCOM ORDERS      I placed an order online When will I receive it         If shipping to Canada or the U
- [International Opportunities | Roots](https://help.roots.com/en_ca/international-opportunities-rk528D_n5.md): International Opportunities      Established in 1973, the Roots Brand has stood the test of time. United by a friendship born at a summer camp in Canada and ...
- [Measuring Tips | Roots](https://help.roots.com/en_ca/measuring-tips-HyeRcpAHq.md): MEN  WOMEN      To help you order correctly please use a fabric tape measure      CHEST      Wrap the tape around the fullest part of your chest then dro
- [Materials | Roots](https://help.roots.com/en_ca/materials-ByFJ0Arq.md): OUR MATERIALS  The following is a list of possible materials used in our products:   80/20 Fleece:  Generally refers to the fabric content in many of our fle...
- [Care Instructions | Roots](https://help.roots.com/en_ca/care-instructions-rkhkRxyI5.md): CARING FOR OUR GARMENTS  For best results, follow the care instructions sewn into the garment.  Washing in cold water and laying garments flat to dry minimiz...
- [Leather Warranty | Roots](https://help.roots.com/en_ca/leather-warranty-S1eAXkL9.md): WARRANTY  Roots Genuine Leather handbags, backpacks, weekender bags, briefcases and messengers, and jackets are proudly handcrafted by leather artisans in ou...
- [Shopping Options at Roots](https://help.roots.com/en_ca/shopping-options-at-roots-HkxEITxbe.md): div classaccordian      div classaccordianlabelShopping Options at Rootsdiv      div classaccordianbody prose        pstrongChoose from